B2B Compliance Accuracy: Meeting Retail Requirements Without Costly Chargebacks

Compliance failures rarely look small to retail partners

B2B compliance accuracy has become one of the most critical measures of fulfillment performance for brands selling into retail, wholesale, and distribution channels. Research shows that retailers now enforce tighter compliance standards, stricter routing guides, and higher penalties for even minor errors. When compliance accuracy slips, brands pay through chargebacks, delayed payments, and strained retail relationships.

Brands that come to G10 often describe the same frustrations with prior 3PLs: ASN errors, incorrect labels, missed routing requirements, incomplete cartons, or shipments rejected at the dock. These mistakes do not feel small to retailers, and they quickly erode confidence. B2B compliance accuracy is the difference between smooth retail execution and constant remediation.

As Maureen Milligan said, "Most of the customers who come to us from another 3PL, their challenges have always been access to their data, order accuracy and efficiency, and basically just meeting the committed requirements. So we've seen a lot of people come disillusioned by their last 3PL, where their orders weren't getting fulfilled in time, their inventory accuracy was not there, and they were not able to satisfy customer orders." B2B compliance accuracy addresses exactly these breakdowns.

Compliance accuracy depends on real time operational control

B2B compliance errors usually start upstream. A missed scan, an incorrect pick, or an inaccurate pack cascades into labeling errors, ASN mismatches, or routing violations. Real time tracking ensures that compliance requirements are met as orders move through the warehouse.

Bryan Wright described the level of traceability required when he said, "Absolutely. We have portals that show you the data. We have history that shows you all of that tracking. It shows the product landed on the dock at 8 o'clock. At 8:10, John picked it up and took it to location XYZ, and at 10 o'clock, we picked two items off of that pellet in the location 1, 2, 3, 4, order, you know, ABC, and at 11 o'clock, we packed it, we put it in this box and put this label number on it, and all the way through the process onto the truck and to the customer." B2B compliance accuracy relies on this level of operational truth.

Scan-based workflows reduce compliance risk

B2B compliance accuracy depends on scan-based workflows that remove ambiguity. Every unit, carton, pallet, and label must be validated before it leaves the building. Manual workarounds introduce risk that retailers do not tolerate.

As Connor Perkins said, "You want everything to be scanned in the warehouse, nothing done on paper. You can lose a lot of money in this industry by you know having people ship stuff wrong, or store it wrong, and now it's lost somewhere. So having a 3PL and WMS that is 100% scan-based is crucial." That discipline protects compliance at scale.

Connor also said, "One of the pain points our clients have experienced with previous 3PLSs is inventory accuracy; maybe their previous 3PL wasn't great at picking the orders accurately. So they were losing money by shipping wrong items or wrong quantities of items." Those same accuracy issues often lead directly to compliance failures.

Visibility portals strengthen compliance accountability

B2B compliance accuracy improves when brands can see exactly how orders are being processed. Visibility portals expose errors early, before shipments reach the retailer and trigger chargebacks.

As Maureen said, "We're in the last stages of developing a new portal that will give customers real-time visibility to their on-time order fulfillment, inventory accuracy, and even inventory levels so that they can monitor those things directly in our systems. They'll have visibility to what the statuses of their orders-are they getting processed as they expect?-and things like that." This transparency supports compliance verification.

She added, "A lot of the 3PL customer expectations are that order fulfillment is happening extremely timely, that our inventory is accurate, that we're able to execute on their orders very quickly, and get them shipped the same day. So what these real-time portals provide our customers is 100% visibility." That visibility reduces compliance surprises.

Connor described the reporting depth needed when he said, "Our clients get best-in-class visibility and transparency. They can see their daily orders, they can see KPIs, and they can see historical transactions. They can look at a daily level or go into the more granular version where they're looking at transactional history on an item." Compliance accuracy depends on this auditability.

Early detection prevents chargebacks and disputes

B2B compliance failures rarely appear without warning. They start as small process gaps that repeat until a retailer flags them. Real time dashboards and reporting allow teams to correct errors before they leave the dock.

As Maureen said, "We will take in your inbounds, we will get them received and reported back to you within our SLAs, and oftentimes more quickly than what we contracted for. We will ship your orders out the day they're required. And our inventory accuracy is generally right there at that 99.7% that we agreed. So that's one of the areas where we really do excel, and where we've been able to win business." That consistency supports compliance accuracy.

Compliance accuracy rebuilds retailer confidence

Retail partners remember compliance failures. Missed appointments, incorrect labels, and rejected shipments damage relationships quickly. Strong B2B compliance accuracy rebuilds confidence by proving that requirements are understood and executed consistently.

As Maureen said, "For customers who have come to us from a bad 3PL relationship, they experience relief. They're suddenly seeing their business scaling, that the data supports what we agreed to, and then the trust begins to build." Compliance accuracy plays a major role in that relief.

B2B compliance accuracy is now a competitive requirement

Retail standards continue to tighten, not loosen. Brands that cannot meet compliance requirements consistently will struggle to scale wholesale and retail channels. B2B compliance accuracy requires real time tracking, scan-based workflows, visibility, and disciplined execution.

As Connor said, "This is one of our strengths. G10 is on the cutting edge for this kind of transparency and feedback for clients." Compliance accuracy is one of the clearest expressions of that strength.

If your brand wants fewer chargebacks, stronger retail relationships, and predictable B2B fulfillment, improving compliance accuracy is one of the most important steps you can take.